Frequently Asked Questions
When will my order arrive?
Please refer to our Shipping page for delivery information including estimated delivery times.
I have changed my mind, can I return my item?
Yes, if you purchased your item in the last 60 days and it is unused and in its original packaging. See our 60 Day Hassle Free Returns page for full details.
My product is faulty
For warranty queries, please refer to our Warranty page.
Are my credit card details safe?
Absolutely. We take your online payment security very seriously and use industry-leading technology (such as SSL) to keep your information safe.
When checking out, we offer PayPal and credit card options that both encrypt your confidential information in transit from your computer to the payment providers using the Secure Sockets Layer protocol (SSL) digital certificate issued by Let’s Encrypt.
If you choose to pay with PayPal, you will be directed to PayPal’s secure website where you can login and confirm your payment. All your payment details are managed within PayPal and none of your financial details are shared with us.
Our credit card payments are securely managed by Stripe. Stripe is one of the most widely used online payment processors and is used by companies such as Amazon, Google and Uber. On our credit card checkout page, we use an SSL connection to securely transmit your credit card details directly to Stripe who are fully PCI compliant. NO credit card details pass through our servers.
If all the security info above sounds like technical mumbo-jumbo, what does it really mean for you? Basically, your payment details are protected with state-of-the-art technologies ensuring that any information you transmit is highly secure. And your payment details are only accessed by the payment providers as we do not see or store any of your financial information.